Thrifty White Med Adherence Study

Posted by Pharmacist on July 15, 2013

In 2011 Thrifty White Pharmacy launched a new appointment-based model (ABM). According to Timothy Weippert, the executive vice president of pharmacy for Thrifty White, the ABM model has pharmacies synchronize prescription refills for patient chronic conditions and arranges a monthly pick-up by appointment. This idea has been so successful the Pharmacy Quality Alliance (PQA) announced in June that it supports the addition of the model to hundreds of sites throughout the country. The PQA reports it has received funding from Pfizer to promote the expansion of the program.


Under the ABM model pharmacy patients receive a phone call approximately one week before their appointment to confirm their prescriptions. Thrifty White asks them about doctor or other medical visits that may have changed their medical regimen since their last appointment. When the patient picks up his or her prescriptions they sit down with the pharmacist to review their medical profile. During this time the pharmacist can also offer patient care services and address any patient concerns.


The prescriptions are filled at a central location to cut down on retail store dispensing activities so the pharmacists have more time to work with their patients.


“The increased focus on this whole program is to use consultations to improve the health outcomes of the patients, which subsequently reduces overall health care expenses,” Weippert said. “There is room for us, as a pharmacy, to make a difference.” ┬áThe company reports there are nearly 27,000 patients enrolled in the program across 91 stores.


Thrifty White is employee-owned and has more than 150 stores and affiliate pharmacies in its home state of Minnesota as well as Iowa, Wisconsin, North Dakota, South Dakota and Montana. Weippert noted the company carries most of the costs of the clinical care services patients receive.


“It’s not enough for a pharmacy to think about their patients in that narrow 15-minute window when that patient happens to be your customer,” a spokesperson for PQA said. “We need to think about them when they’re not at the pharmacy.”

For more information: Thrifty White Med Adherence Study

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